Mino Privacy Policy

At Mino Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Mino Casino.com, create a Mino casino login, use our Mino casino app, or otherwise interact with our services. By registering an account or continuing to use Mino Online Casino, you confirm that you have read and understood how we handle your data.

Mino Casino is operated by GBL Solutions N.V., a company registered in the Republic of Cyprus with its principal place of business in Nicosia, Cyprus. All gambling services offered through Mino casino online are provided by our parent company, licensed in Curaçao under an eGaming licence issued, authorised and regulated by the Government of Curaçao (Curaçao Gaming Control Board, cert.gcb.cw), certificate OGL/2024/589/0556.

Information We Collect

We collect several categories of personal information to provide our services, verify your identity, process payments, and comply with our legal obligations under our licence.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you create an account.
• We collect identity verification documents, including government-issued ID, proof of address, and payment method confirmation, as part of our Know Your Customer (KYC) procedures.
• We record your gaming activity, including deposits, withdrawals, wagers, bonus usage, and game history, to manage your account and improve our services.
• We gather technical data such as your IP address, device type, browser information, and login timestamps whenever you access your Mino casino login.
• We store communication records, including support tickets, live chat transcripts, and emails exchanged with our customer service team.
• We may collect information relating to promotional activity, such as your use of a Mino casino promo code or Mino casino no deposit bonus code.

Payment Information

When you make a deposit or request a withdrawal, we collect payment details relevant to the method you use, such as card information, bank account details, e-wallet identifiers, or cryptocurrency wallet addresses. We do not store full payment card numbers on our own servers; instead, we rely on secure, PCI-compliant payment processors to handle sensitive financial data on our behalf.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We use your information to create and manage your account, including processing your Mino casino login credentials securely.
• We use your data to verify your identity, age, and location, ensuring compliance with our licensing conditions and restricted jurisdictions.
• We use transaction data to process deposits, withdrawals, and to calculate loyalty rewards under our loyalty programme.
• We use your contact details to send account notifications, security alerts, and, where you have consented, marketing communications about our Mino casino bonus offers.
• We use aggregated and anonymised data to analyse trends, improve our Mino online casino platform, and enhance the performance of our Mino casino app.
• We use your data to detect, investigate, and prevent fraud, money laundering, and other illegal activity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how visitors use Mino Casino. Cookies also help us recognise returning players, secure your session, and tailor promotional content, such as displaying relevant Mino casino no deposit bonus offers. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our website or app.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary to operate our business:

• We share data with payment providers and financial institutions to process transactions securely.
• We share information with identity verification and fraud prevention services to comply with our regulatory obligations.
• We share data with our game providers and platform partners, such as Pragmatic Play, Evolution, and other studios, strictly to the extent necessary to operate the games available on Mino Casino.
• We disclose information to regulators, law enforcement agencies, or courts where required by law or by our Curaçao gaming licence.
• We may share data with marketing and analytics partners to help us improve our services, always in accordance with applicable data protection laws.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data, secure servers, restricted internal access, and regular security audits. Despite these precautions, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your Mino casino login and to avoid sharing your account credentials with anyone.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including meeting our legal, accounting, and regulatory reporting obligations. Where you close your account, we may continue to retain certain records, particularly financial and verification data, for the period required under our licensing framework and applicable anti-money-laundering regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever applicable, including:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent, such as receiving promotional emails about our Mino casino bonus programmes.

To exercise any of these rights, please contact us at support@Mino Casino.com. For matters relating to identity verification or KYC documentation, please contact kyc@Mino Casino.com.

International Data Transfers

As we operate across multiple markets, including Canada, Australia, New Zealand, and various European countries, your personal data may be transferred to and processed in countries outside your country of residence. Where this occurs, we take appropriate steps to ensure your data continues to receive an adequate level of protection.

Children's Privacy

Mino Online Casino is strictly intended for individuals who have reached the legal gambling age in their jurisdiction, and in no case anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, in accordance with our licensing obligations. If you access Mino Casino from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated funds pending further verification.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Any material changes will be communicated through our website or via email, and continued use of Mino Casino after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by emailing support@Mino Casino.com. For identity verification and documentation queries, please use kyc@Mino Casino.com. We are committed to addressing your concerns promptly and transparently.